A clinician answers our 24-hour line. For routine questions, the form below or our intake email is fine. Please do not include health information in either — for that, call.
A licensed clinician answers, 24 hours a day. If you reach voicemail (it happens rarely), we return calls within one business hour.
For general intake questions only. Please do not include diagnoses, medications, or detailed clinical history in plain email.
HIPAA-compliant fax for ROIs, referrals, and records requests.
This Notice summarizes how Enlighten Recovery may use and disclose your health information, and your rights with respect to that information under the Health Insurance Portability and Accountability Act (HIPAA) and the federal substance-use confidentiality regulation 42 CFR Part 2.
Your rights. You have the right to request a copy of your record, to ask us to amend information you believe is incorrect, and to receive an accounting of disclosures we have made outside of treatment, payment, and operations. Records requests are processed within 30 days.
How to request records. Send a signed records request to our Newton office (mailing address above) or fax to (973) 555-0101. We will verify your identity and confirm the scope before releasing anything.
Right to amend. If you believe information in your record is incorrect, you may submit a written amendment request. We will respond in writing within 60 days.
Disclosure log. Upon written request, you may receive a list of disclosures of your health information that we made outside of treatment, payment, and standard operations during the prior six years.
Complaints. You may file a complaint with us (attn: Privacy Officer) or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
This is a summary. The full Notice of Privacy Practices is available on request and is provided at intake.
Enlighten Recovery complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. We do not exclude people from, or treat them differently in, our programs on those bases.
We provide free aids and services to people with disabilities to communicate effectively with us (qualified sign-language interpreters, written information in accessible formats), and free language services to people whose primary language is not English (qualified interpreters and information written in other languages).
If you need these services, please tell us at intake. If you believe we have failed to provide these services or have discriminated in another way, you may file a grievance with our Civil Rights Coordinator (mailing address above) or with the U.S. Department of Health and Human Services, Office for Civil Rights.
If you need help in English, language assistance services are available to you free of charge. Call (201) 256-1826.
Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (201) 256-1826.
如果您说普通话, 您可以免费获得语言协助服务。请致电 (201) 256-1826。
Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (201) 256-1826.
If you or someone you know is in immediate danger of harm, call 988 (Suicide & Crisis Lifeline) or 911. Our office line is staffed 24 hours a day, but emergency services are faster in an acute crisis.