If something goes wrong, tell us.
You have the right to raise a concern about your care, your privacy, your bill, or how you were treated — and to have it taken seriously. Filing a grievance will never affect your treatment, your discharge, or anything we report to a court or referrer.
What happens next
- 1You tell us
Use the form below, call the office, or tell any staff member. You do not have to use a particular form of words, and you do not have to give your name.
- 2We acknowledge — within 5 business days
You get a reference number immediately. A director or the office manager confirms we have it and tells you who is looking into it.
- 3We investigate
We talk to the people involved, read the record, and write down what we find. If your grievance is about a specific staff member, that person does not investigate it.
- 4We respond — within 30 days
You get the outcome and any change we are making because of it. If it will take longer than 30 days, we tell you why and when to expect an answer.
You are never required to use our process first. Complaints can go directly to the NJ Division of Mental Health and Addiction Services, or — for privacy or discrimination — to the U.S. Department of Health and Human Services, Office for Civil Rights.
If you or someone else is in danger, call 988 or 911 now.